Privacy Policy

The IMCBNP (Indore Municipal Corporation Building Notice Portal) Mobile Application and Web Portal have been developed by Indore Municipal Corporation (IMC) to digitize and streamline the management of building-related cases, notices, inspections, and enforcement activities across municipal zones.

This Privacy Policy explains how information is collected, used, stored, and protected when authorized users access and use the IMCBNP Platform. By using the Platform, users agree to the practices described in this Privacy Policy.

Information We Collect

• User details such as name, employee ID, designation, department, and official contact information.
• Building case information, property details, notices, and enforcement records.
• Location information collected during field inspections and official activities.
• Photographs, documents, and supporting evidence uploaded by authorized users.
• Technical information including device details, IP address, operating system, and application logs.

Purpose of Data Collection

The collected information is used to:

• Register and manage building-related cases.
• Generate and issue notices.
• Track inspections, actions, and case progress.
• Improve departmental coordination and reporting.
• Support municipal administration and decision-making.
• Maintain security, accountability, and audit records.

Role-Based Access

Access to information is restricted based on official roles and responsibilities. Administrators, Zone Officers, and authorized municipal staff may access only the information necessary for their duties.

Data Sharing and Disclosure

Information collected through the Platform is used solely for official municipal purposes and may be shared with authorized government departments, agencies, or legal authorities when required by law. The information will not be sold or disclosed to unauthorized third parties.

Data Security

Reasonable technical and organizational measures are implemented to protect information from unauthorized access, misuse, alteration, or disclosure. These measures may include authentication controls, access logging, and secure data storage.

Data Retention

Records and information collected through the Platform may be retained in accordance with applicable government regulations, municipal policies, and statutory requirements.

User Responsibilities

Users are responsible for maintaining the confidentiality of their login credentials and ensuring that all information uploaded to the Platform is accurate and related to official municipal activities.

Changes to this Privacy Policy

Indore Municipal Corporation reserves the right to update this Privacy Policy at any time. Any changes will be published through the Platform or other official communication channels.

Contact Information

For questions regarding this Privacy Policy, please contact:
Indore Municipal Corporation (IMC)
Indore, Madhya Pradesh, India